Help Centre
Frequently Asked Questions
Quick answers about hiring, quotations, reservations, requirements and customer accounts.
What do I need to hire a vehicle?
For self-drive hires, customers are generally required to provide a valid driver’s licence, NRC or accepted identification, proof of residence and any other information required for the specific hire. Shark Car Hire verifies applicable requirements before final booking approval.
How long should my driver’s licence have been valid?
For the standard self-drive process, the driver’s licence should normally have been valid for at least two years. Other conditions may apply depending on the vehicle or hire.
Can I browse vehicles before creating an account?
Yes. You can browse the public fleet and view vehicle information without creating an account.
Can I get a quotation online?
Yes. Select a vehicle, enter the required hire details and Shark Car Hire can generate an online quotation.
Does a quotation reserve the vehicle?
No. A quotation shows the proposed hire price but does not reserve the vehicle. You must continue to the reservation process, and vehicle availability is checked again.
Do I need a customer account to reserve a vehicle?
Yes. The customer account connects your quotation, reservation, verification and payment history securely.
When is my reservation confirmed?
Online reservations start as pending. Shark Car Hire checks the required customer information and vehicle availability before final confirmation.
Can I hire within town, within the province or outside the province?
Yes. Pricing may differ depending on whether the vehicle is used within town, within the province or outside the province.
Can I hire a vehicle with a driver?
Yes. Shark Car Hire offers driver or chauffeur options where available. Driver charges may apply separately from the vehicle hire.
Do you offer airport transfers?
Yes. Airport pickup and drop-off can be arranged subject to availability and location.
Do you offer corporate or long-term hire?
Yes. Companies, organisations, projects and customers requiring vehicles for longer periods can contact Shark Car Hire for suitable arrangements.
How do payments work?
Available payment methods are shown during the payment process. Payments handled through Shark Car Hire are verified before they are added to the booking payment record.
Can I change my customer name or contact details?
Yes. Sign in to your customer account and open Profile & Personal Details. Important changes may require Shark Car Hire to verify updated information again for a pending reservation.
How do I contact Shark Car Hire?
You can use the Contact page, call, email, WhatsApp or contact the Shark Car Hire branch nearest to you.