1. About this policy
Shark Car Hire Limited provides vehicle hire, self-drive, chauffeur, quotation, reservation and related mobility services.
When you use our website, request a quotation, create an account, make a reservation, submit an inquiry or make a payment, we may process information needed to provide those services.
2. Information we collect
Depending on how you use Shark Car Hire, the information may include:
- Your name and contact details.
- Email address and phone number.
- Residential or business address.
- Vehicle quotation and reservation details.
- Branch and travel information relevant to the requested hire.
- Payment records and transaction references.
- Customer-service inquiries and communications.
- Information needed for the applicable rental verification process.
3. How we use information
We use information where reasonably necessary to:
- Prepare quotations.
- Create and manage customer accounts.
- Process reservations.
- Verify applicable rental requirements.
- Record and reconcile payments.
- Communicate about bookings and inquiries.
- Prevent misuse, fraud and unauthorised access.
- Maintain operational and accounting records.
- Improve Shark Car Hire services and customer support.
5. Payments
Shark Car Hire keeps payment records needed to reconcile your booking. When an external payment provider is used, that provider may process the payment information required for the transaction under its own terms and privacy practices.
Shark Car Hire should never request that you provide your mobile money PIN through this website.
6. Security
We use reasonable administrative and technical safeguards designed to protect customer accounts, reservations, payments and other information from unauthorised access, alteration or disclosure.
Customers are responsible for keeping their account password confidential and should contact Shark Car Hire if they believe their account has been compromised.
7. Retention
Information is retained for as long as reasonably required to provide services, maintain legitimate operational and accounting records, resolve disputes, protect the business and meet applicable legal requirements.
Different types of records may therefore be retained for different periods.
8. Your information and choices
Customers can update certain information through the Profile & Personal Details section of their Shark Car Hire account.
You may also contact Shark Car Hire if you believe information associated with your account is incorrect or if you have a privacy-related question.
Some information may need to remain in our records where it forms part of a completed transaction, accounting record, dispute, legal requirement or security record.
9. Changes to this policy
Shark Car Hire may update this policy when services, technology or applicable requirements change. The latest version will be published on this page.
10. Contact Shark Car Hire
For privacy questions or other customer-service matters, contact Shark Car Hire through the official Contact page.
Contact Shark Car Hire